Refunds

At BioTul, we are committed to providing high-quality services. This Refund and Returns Policy outlines the circumstances under which refunds or returns are applicable for our subscription plans, service packages, or any other services we offer

Refund and Returns Policy

1. Introduction

At BioTul, we are committed to providing high-quality services. This Refund and Returns Policy outlines the circumstances under which refunds or returns are applicable for our subscription plans, service packages, or any other services we offer. By subscribing to or purchasing any services, you agree to the terms outlined in this policy.

2. Subscription Services

Our subscription services are billed on a recurring basis (e.g., monthly, annually). Once you subscribe, you agree to pay for the service for the duration of the subscription period. Subscription payments are non-refundable except under the circumstances listed below.

3. Refund Eligibility

Refunds may be considered under the following conditions:

1. Service Unavailability: If the service is unavailable for an extended period (e.g., more than 48 hours), you may be eligible for a partial refund or credit for the period the service was inaccessible.
2. Billing Errors: If you were incorrectly billed for a service, you may request a refund for the amount overcharged.
3. Early Cancellation: If you cancel your subscription within 30 days of purchase, you may be eligible for a full refund, depending on the service plan.
4. Non-Performance: If the service fails to meet the promised features or performance levels, a refund request may be considered.

4. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

1. If you change your mind after the service has been provided or the subscription has started.
2. If you fail to use the service after subscribing or purchasing.
3. If you violate the terms and conditions of use or the Acceptable Use Policy.
4. If the service is canceled or suspended due to violations of our policies.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team within 30 days of your purchase or subscription renewal. You will need to provide the following information:

1. Your full name and contact details.
2. Your order number or subscription ID.
3. A brief description of the issue and reason for the refund request.

You can contact us via:

1. Email: support@biotul.com
2. Mailing Address: BioTul, HC 1 Box 8273, Penuelas, Puerto Rico, USA 00624
3. Phone: +1 (939) 441-2095

6. Processing Time

Refund requests are typically processed within 7–10 business days. You will receive a confirmation email once your refund has been processed. Depending on the payment method, it may take additional time for the refund to appear in your account.

7. Service Modifications

BioTul reserves the right to modify, suspend, or discontinue any service or subscription plan at its discretion. If significant changes to the service occur, you will be notified in advance, and you may be eligible for a refund depending on the situation.

8. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

1. Email: support@biotul.com
2. Mailing Address: BioTul, HC 1 Box 8273, Penuelas, Puerto Rico, USA 00624
3. Phone: +1 (939) 441-2095

Last Updated: February 11, 2025